Magic365 Privacy Policy

At Magic365 Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit magic365.com, create an account, or use any of our gaming, sports betting, and esports services. By registering with Magic365 or using Magic365 Casino services, you agree to the practices described below.

Our platform is owned and operated by Magic Stones N.V., company number 155186, registered and regulated in Curacao at Seru Loraweg 17 C, Curacao. Billing services connected to your transactions are provided by Magic Stones Limited (HE 415584), 3 Chytron Street, Flat/Office 301, P.C. 1075, Nicosia, Cyprus, acting under Billing Agent Agreement #1 dated 25.11.2020. We operate under Curacao Gaming Authority licence No. OGL/2024/566/0462, issued 26.03.2025, and this Privacy Policy is governed by the laws of Curacao.

Information We Collect

We collect several categories of information to provide, secure, and improve our services. When you register for Magic365, we ask for a valid e-mail address, an account currency, and a password, followed by your full name, date of birth, home address, and phone number. We require this data to verify your identity and confirm you meet the minimum legal age of 18, or the legal gambling age applicable in your country of residence.

• We gather registration and account data, including your name, date of birth, address, phone number, and confirmed e-mail
• We collect financial information related to your deposits and withdrawals, including the payment method used and, where required, card details with the first six and last four digits visible
• We track your gaming activity, including bets placed, games played, wagering progress, and bonus usage, to manage your account and improve our services
• We record your login history, including device information, browser type, and IP address, whenever you access your Magic365 login
• We may request KYC documents such as photo identification, proof of address issued within the last three months, and proof of ownership of payment methods used on your account
• We may ask for proof of source of income where necessary for compliance and anti-fraud purposes

How We Use Your Information

We use the information we collect to operate Magic365 Casino securely and in line with our regulatory obligations. This includes verifying your identity, processing deposits and withdrawals, administering bonuses such as our welcome package and Instant Rewards, and preventing fraud, money laundering, and unauthorized multiple-account creation. We permit only one account per computer, IP address, or phone number, and we use your data to enforce this rule consistently.

We also use your information to communicate with you about your account, respond to support requests submitted via live chat, e-mail, or phone, and notify you of relevant promotions, tournaments, and lottery draws such as Sorcerer's Gold or Magic of Winnings. If you no longer wish to receive marketing communications, you may opt out at any time through your account settings or by contacting our support team.

Payment and Transaction Data

We require that deposits be made from an account, system, or bank card registered in your own name, and we do not accept third-party payments. Recurring card payments processed through our platform appear on your statement as magic365.com442033185342, and we retain related transaction records to comply with financial regulations and to resolve any disputes concerning your Magic365 bonus eligibility or withdrawal requests.

Where withdrawals exceed 1,500 USD, we may conduct additional verification checks of your gaming transactions, and we reserve the right to carry out further checks lasting up to 30 days. We retain relevant documents and transaction histories throughout this process to meet our licensing obligations under the Curacao Gaming Authority.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate magic365.com effectively, remember your language preference among English, Spanish, Polish, French, or Russian, and personalize your experience across desktop, mobile web, our Android app, our Progressive Web App, and our iOS interface. Cookies also help us recognize returning players, secure your Magic365 login, and analyze site performance so we can continually improve our games and services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment providers processing your deposits and withdrawals, including Interac, Apple Pay, Neteller, Skrill, Paysafecard, eVoucher by CashtoCode, and supported cryptocurrency networks
• Identity verification partners, including Noda Identity Verification, to confirm your age and identity
• Regulatory authorities, including the Curacao Gaming Authority, where required by law or licence conditions
• Our affiliate programme, JimPartners, solely for the purpose of tracking referrals and processing affiliate commissions, without disclosing your personal financial details
• Law enforcement or fraud prevention agencies where we reasonably believe disclosure is necessary to prevent illegal activity

Data Retention and Security

We retain your personal data for as long as your Magic365 account remains active, and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. We implement technical and organizational measures designed to protect your information from unauthorized access, alteration, or disclosure, including secure storage of KYC documents and encrypted transmission of sensitive payment data.

If we detect that you are accessing Magic365 Casino from a jurisdiction where online gambling is restricted or prohibited, including any of our currently restricted countries, we reserve the right to block or delete your account without prior notice, and we may retain relevant data as required for compliance purposes even after account closure.

Your Rights

We recognize your right to access, correct, or request deletion of the personal data we hold about you, subject to our legal retention obligations. You may also request a copy of the information associated with your account or ask us to restrict certain processing activities. To exercise these rights, please contact our support team, and we will respond as promptly as possible.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, where this does not conflict with our regulatory obligations
• You have the right to withdraw consent for marketing communications at any time

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, and gameplay from Brazil and Ontario is blocked regardless of currency used for betting. We may update this list at any time without prior notice, and individual games may carry their own additional country restrictions, particularly branded slots and certain live and virtual titles.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or how to manage your Magic365 account, our support team is available 24/7. You can reach us via live chat, by e-mail at [email protected], or by phone at +44 (13) 138-597-11. We are committed to addressing your privacy concerns promptly and transparently, and we may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.